"I don’t think there’s anything else out there that can compare."Mike Baker: Antioch Auto Group
"Helps us mitigate the risk of selling cars with open safety recalls."Chris Cleveland: Galpin Motors
"Makes it simple for any dealer to solve the recall problem."Brad Sowers: Jim Butler Auto Group
"This is a game-changer!"Brad Preble: Carr Auto Group
"Provides peace of mind for us and our customers."Jonathan Nissly: Hudson Ford
"We’ve referred a bunch of dealers because we’re so happy."Chris Wolfe: Honda of Fife
"We’re in good hands."Ron Fornaca: Frank Subaru
"I rest a lot easier and that I don’t have to worry about my customers."Mitchel Bone: Wilson County Motors
"Helped us achieve our safety recall management goals. What are you waiting for?"Randy Nidalmia: Southern Oregon Subaru
"I cannot imagine business without them, with how well it works."Tim Copenhaver: Champion Chevrolet, Cadillac
"If you’re serious about dealing with recalls, this will help you."Maria Montez: Frank Motors
"Helped us achieve our goals."Steve Nilsson: Glenwood Springs Ford
"We use it 100% and we’re very, very satisfied. It didn’t take us long to figure out this was a good idea."Mike Cole: Champion Chevrolet
"Gives us peace of mind and a good check and balance. It’s been a big win."Chris Bradshaw: Carr Auto Group
"We get notices before the factory sends them, so that is impressive."Wayne DeLuz: Big Island Motors
"I encourage every dealer to learn more about how to implement this effective recall management system."Roberts Weaver: Tennessee Automotive Association
"This is a must read."David S. Nathanson: motormindz
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Recalls have become a cancer in the automotive industry, presenting potentially grave risk to consumers, with automotive dealers being on the front line. Dealers are closest to the vehicle owner and have unprecedented exposure when something goes terribly wrong.
There are strict laws and regulations that punish dealers who sell new vehicles with open safety recalls, with the FTC leading the charge in fining dealers who do not disclose open safety recalls upon sale of used vehicles as well. Some states are now prohibiting the sale of vehicles with specific types of open recalls and without proper disclosure.
Additional financial risk for the dealer is acquiring vehicles that can’t be resold, thus encumbering capital. Even worse, the dealer is the first stop in the litigation path when an accident occurs and there or injuries or deaths — when a vehicle was sold with an open recall.
Further dealer liability occurs when the vehicle was sold with an open recall, and no disclaimer was made to the consumer as to the status of the vehicle.
This book provides an excellent overview of the vehicle safety recall eco-system and why the current situation is far from ideal.
The tenets in this book give great insights for anyone managing inventory or a fleet on how to provide their first line in identifying and repairing, or in the worst case, grounding these safety-impaired vehicles. Actions that a dealer may take against being a liability target are clearly outlined.
This is a must read. You will be able to develop a systematic and accountable process that will not only mitigate your front-line liability but provide additional profit opportunities and most importantly — peace of mind.
David S. Nathanson
Managing Partner, motormindz
Nathanson is an industry veteran of over 40 years. He was president of a large multi-franchise, multi-location dealership group in the Midwest, former managing director of the PricewaterhouseCoopers Automotive Retail & Distribution Practice and one of the founding partners of motormindz based in Troy, Michigan.